Privacy Policy

Privacy notice

This updated Privacy Policy takes effect on May 25, 2018 to address the new EU GDPR regulation. Under GDPR, Chopsticks Factory.com is committed to provide more transparent, clear, consent-based information management and security.

We, Chopsticksfactory.com understand that you are concerned about how your information is collected and used and we are committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you visit, register or order products or services on https://chopsticksfactory.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyze the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Data Privacy

Chopsticks Factory.com is strictly following its own implemented data security and privacy internal guideline. What we do with your data:

  • We gather only data we need for our relation with you
  • We keep your data privately and securely on a backend layer with a single-point of entry with DPO-approved access only
  • We use your data only for our own processing and identification purposes aimed at helping you with the product you’ve purchased from us
  • We may use your email to contact you based on your consent

This is what we don’t do with your data:

  • We are not sharing your data with any third parties
  • We are not processing your data via non-SSL connections
  • We are not reselling your data
  • We are not monetizing your data

Should you have any questions related to your data feel free to reach out to our Data Protection Officer at [email protected]

European General Data Privacy Regulation (GDPR)

We are committed to comply with the EU’s GDPR hence we are explicitly stating the following options for you to control and delete your data with us.

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object

We are also putting you, our visitor and customer, in control of cookies. Unless you explicitly accept we won’t put any non-essential cookies in your browser.

Should you have any questions¬†related to your data feel free to reach out to our Data Protection Officer at [email protected]

Disclosure of your information

Information about you, our customer, is vitally important to you and we value and protect your trust. We do not sell, give out or in any way disclose your information to third parties except for the limited purposes listed below: * For processing your credit or debit card, your card information is submitted to our merchant account services. * For shipping your package(s) your shipping information is submitted to USPS or UPS or FedEx. * Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Cookies

Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You can learn more about cookies and set up your computer to reject cookies by following the relevant instructions which can be found at http://en.wikipedia.org/wiki/HTTP_cookie. In that case, you may not be able to use certain features on our site.

Security

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. The Secure Socket Layer (SSL) provides vitually unbreakable, high grade 256-bit encryption. You will see the secured logo on our site letting you know your information is protected.

Payment

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. We DO NOT keep your credit card information while payments with Paypal.

Please see the PayPal Privacy Policy for more details.

Accessing and updating your information

You are entitled to see the information held about you and to make any necessary changes to ensure that it is accurate and kept up to date. You can access your account at My Account. This link is always available on the top navigation bar once you have logged in.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: [email protected]

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